Refund Policy

LoomiTV offers a 7-day money-back guarantee on all Pro license purchases (Solo, Duo, and Family tiers). If you're not satisfied for any reason, you may request a full refund within 7 days of your purchase date.

To request a refund, contact us at support@loomitv.app within 7 days of your purchase, including the email address used for the purchase and your reason for the request. We process refunds within 5–10 business days, issued to your original payment method.

Because LoomiTV Pro is a one-time lifetime license rather than a recurring subscription, there is no ongoing billing to cancel. After the 7-day window, purchases are non-refundable, except where required by law.

Refunds may be denied where there is evidence of abuse of the refund policy (such as repeated purchase-and-refund cycles), where an account or license has been terminated for violating our Terms of Service, or where the request is made more than 7 days after purchase.

Please contact us before initiating a chargeback with your bank or card issuer — we're committed to resolving billing issues directly and quickly. Unauthorized chargebacks may result in license suspension.

For billing questions or refund requests, contact us at support@loomitv.app or via WhatsApp.