Delete Your Account

If you wish to delete your LoomiTV account and associated data, email support@loomitv.app or message us on WhatsApp with your request. We process deletion requests within 30 days.

When you request account deletion, we permanently remove: your account profile and purchase email association, cloud-synced favorites and watch history (if Cloud Sync was enabled), cloud-synced playlist connections, and cloud-synced parental control settings.

Data stored locally on your device — favorites, playlist credentials, and app settings saved on your phone, tablet, or TV — is not affected by account deletion. To remove local data, clear the app's storage or uninstall LoomiTV.

Deleting your account does not deactivate a Pro license already activated on your devices. However, deleting your account may affect our ability to help you recover or transfer that license later, since it's tied to your purchase email.

Deletion requests are processed within 30 days. You'll receive an email confirmation once your data has been deleted. Some records may be retained longer where required by law (for example, financial records for tax compliance).

For questions about data deletion, contact us at support@loomitv.app.